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Privacy Policy

and data protection

The purpose of the Confidentiality and Data Protection Policy is to inform you about Rétronome's policy on the protection of personal data as well as the rights you have.


This Policy relating to your personal data applies to all the information that you are likely to provide to us and that we may collect during your browsing on the site


By accessing the website and using the services offered there, you declare that you accept the terms of this Privacy and Data Protection Policy. If you disagree with all or part of this Policy, you are free to leave the website and no longer use the services offered there.






By using the functionalities of the site, you may be required to communicate personal data to Rétronome in the context of creating a customer account and ordering products.

These personal data are subject, in particular, to the provisions of the Data Protection Act of January 6, 1978 as amended by the law of August 6, 2004 and by the General Data Protection Regulation (RGPD) which entered into force on May 25, 2018. .





Rétronome may be required to modify its Privacy and Data Protection Policy. We will ensure that you are informed by a mention on the website, or by email.


In any case, we invite you to regularly check the site to stay informed of any change or update to this Privacy and Data Protection Policy.





3.1 Identity and contact details of the data controller


Laura Bitton

8 bd Ferdinand de Lesseps, Bât B, 13090 Aix-en-Provence

06 12 26 29 24  


3.2 information we collect


When you access the site and use our services, in particular when you create a user account or place an order, we may collect the following data  :


  • Name, first name, age, sex,

  • Email address, postal address,

  • Username, nickname, password,

  • Information relating to means of payment (credit card number)


3.3 Purposes of data collection and processing and legal basis


The data collected by Rétronome are only processed for the following purposes:

  • Operation of management and monitoring of your orders for Rétronome products made on the site, delivery and invoicing,

  • Production of anonymous statistics on the frequentation of the site 

  • Allow access to certain features of the website,

  • Subject to your prior agreement, in order to communicate to you information relating to our company and its activity, its products and / or services and commercial prospecting messages,

  • Carrying out, with your agreement, of surveys and polls,

  • Fight against fraud attempts using online payment methods (send personal data to an external service provider equipped with an online fraud detection tool in order to authenticate a payment,

  • Information relating to the use, news, developments of our services.



3.4 Legal basis for data processing

We collect and process your data with your consent, to perform the contract concluded with you (order on the site and on the basis of our legitimate interest.



3.5 Compulsory or optional nature of the collection of personal data


Some of the information that we collect to ensure the purposes described above is essential for us to respond to your requests (mainly your last names, first names, postal addresses, e-mails and, where applicable, bank details) and are mentioned by an asterisk on collection forms.  


If you do not complete these mandatory fields, we will not be able to respond to your requests.



3.4 Data recipients


Your personal data are intended solely for the Retronome service.

When you order a product on the site, the personal data that you communicate in the context of the order are sent to Rétronome, in accordance with the provisions appearing in the General Conditions of Sale accessible on the site www.retronome. Fr.


Rétronome will only provide the personal data you have provided to third parties when  you will have given him your express consent, when Rétronome must share this information to provide you with the service you request, in particular for the delivery of products, or when Rétronome is ordered by a judicial authority or any other administrative authority to communicate this information to it. .



3.2 Data retention  


The data are kept for a period that does not exceed the period necessary for the purposes for which they were collected:

  • For the orders of Rétronome products, we keep the data collected for a period of 2 years, for the needs of the execution of your order, then for the period necessary to establish proof of a right or a contract ; this data may be archived in accordance with the provisions of the commercial code relating to the retention period for books and documents created during commercial activities and the consumer code relating to the retention of contracts concluded by electronic means.



3.4 Data security and confidentiality


Rétronome strives to put in place all useful precautions to preserve the confidentiality and security of the personal data processed and to prevent them from being distorted, damaged, destroyed or accessed by unauthorized third parties. State-of-the-art technical and organizational security measures, in particular with regard to information systems, have been introduced.

As part of the creation of your user account, entering a password which is personal to you is mandatory and is part of our confidentiality policy. However, the company does not control all the risks associated with the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.


  1. RIGHTS of the person concerned by the collection and processing of personal data



4.1 Right of access, rectification, deletion and opposition to processing



You have the right to access, rectify and delete personal information concerning you, as well as the possibility of opposing the processing of this data, which you can exercise at any time in the context of an order for products. Retronome in the dedicated section within your personal space.

You can also contact us at the email and postal addresses indicated in point 5 of this Privacy and Data Protection Policy.


4.2 Right to lodge a complaint with the CNIL


You have the right to lodge a complaint with the Commission National Informatique et Libertés (CNIL) at the following address  : .


4.3 Right to withdraw consent on the use of personal data


You can withdraw your consent to data processing at any time, in the same way you gave it.


4.4 Right to restriction of processing in the event of a dispute


You have a right to limit processing when  :

-   You dispute the accuracy of the personal data that has been collected and processed by Rétronome,

-   The processing is unlawful and you oppose the erasure of your personal data and instead request the limitation of their use,

-   Rétronome no longer needs the personal data for the purposes of processing, than you need them for the establishment, exercise or defense of your rights,

- You have objected to the processing and that a check must be carried out in order to know whether the legitimate reasons of Rétronome are preponderant.  


4.5 Right to data portability


You have the right to the portability of your personal data, that is to say to recover the personal data that you have provided to us and to transmit them to another data controller.





To exercise your rights, you can go to your personal space or contact us by  :


Mail  : 

Phone  : 06 12 26 29 24

Mail to the following postal address  : 8 bd, Ferdinand de Lesseps, 13090, Aix en Provence


Your request to exercise one of the rights mentioned above must be accompanied by a photocopy of an identity document bearing the signature of the holder and specify the address to which the response must be sent, in accordance with the provisions of decree n ° 2007-451 of March 25, 2007 amending decree n ° 2005-1309 of October 20, 2005 taken for the application of law n ° 78-17 of January 6, 1978. 

We will then have a period of 1 month following receipt of the request to respond to you.  This period may be extended by 2 months given the complexity and the number of requests. 

In the event that we cannot respond favorably to your request, in particular in the event of a legal obligation, we will communicate the reason (s) for this refusal to you.

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