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Our guarantees

1/ ALL ITEMS ARE CAREFULLY SELECTED BY RETRONOME

 

We select each piece one by one in order to offer quality items. From their origin to their cut and their materials, everything is examined with a fine tooth comb to offer you the best of vintage. The products you will find on Retronome.fr are genuine vintage and have all had a first life, we hope that their character will seduce you. 

 

2/ SECURE PAYMENTS AND SUPPORT 

 

Your transactions are secure thanks to Stripe. We accompany you throughout your order and are available to answer your questions at every stage. Contact us for more information!

 

3/ DELIVERY & TRACKING

 

We optimise the transport costs as closely as possible according to your order. All packages are sent with tracking so that you know where your order is at all times. 

 

4/ CUSTOMER SERVICE AT YOUR DISPOSAL

 

In order to satisfy you at best, we are available 7/7 by mail at bonjour@retronome.fr. Do not hesitate to contact us, we are here to answer all your questions and help you as soon as possible. 

 

5/ SATISFIED OR REFUNDED

 

If the item you have received does not meet all your expectations, you have 14 days from the date of delivery to return your order. To find out about the return process, please send us an e-mail to bonjour@retronome.fr

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